Hire Gulf Coast Youth (HGCY)- Senior Planner

Houston, TX
Full Time
WKF - Educational Opportunities
Experienced
About Houston-Galveston Area Council   

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.   
 
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.  
   
What will I be doing?
The Senior Planner – Systems, Performance & Innovation leads the design, implementation, and continuous improvement of the operational systems that support Hire Gulf Coast Youth (HGCY). This position oversees business processes, technology implementation, performance reporting, operational policies, and strategic projects that improve program efficiency, compliance, and customer experience.

Working closely with internal staff, service providers, IT, and external partners, this role ensures Youth programs are data-driven, scalable, and aligned with organizational goals.

Essential Responsibilities

Operations & Process Improvement
  • Design and improve business processes and workflows.
  • Develop and maintain SOPs, desk guides, and operational documentation.
  • Standardize forms, templates, and operational tools.
  • Implement process improvements that increase efficiency and consistency.
Systems & Technology
  • Serve as the business lead for the Youth Portal, CRM, and related systems.
  • Develop business requirements and coordinate system enhancements.
  • Lead user acceptance testing (UAT) and support technology implementation.
  • Create user guides and training materials.
Data & Performance
  • Develop dashboards, reports, and performance scorecards.
  • Monitor data quality and analyze program performance.
  • Support provider performance reporting and continuous improvement initiatives.
Policy & Compliance
  • Maintain operational policies, procedures, and guidance documents.
  • Ensure operational processes align with federal, state, and local requirements.
  • Support compliance reviews, audits, and monitoring activities.
Strategic Projects
  • Lead special projects from planning through implementation.
  • Coordinate project timelines, milestones, and deliverables.
  • Research best practices and recommend innovative operational solutions.

Key Qualifications 

What You'll Bring
  • Strong analytical and problem-solving skills.
  • Experience leading cross-functional projects and operational improvements.
  • Ability to translate business needs into technology solutions.
  • Excellent communication, documentation, and stakeholder engagement skills.
  • Strong organizational skills with the ability to manage multiple priorities.

Do you have… 
  • Bachelor’s degree in an applicable academic discipline or related field of study.
  • Minimum of 5 years working with local government, nonprofit programs, or in similar job-related duties.

Preferred Qualifications
  • Experience with workforce development programs, CRM systems, business process improvement, Microsoft Power BI, SharePoint, project management software, and Lean Six Sigma or PMP certification is preferred.

Salary Range: $72,000.00 to $90,000.00

All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.

H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*